Terms of Service

These terms and conditions govern your use of our pickup service at Dee Hwa Liong Electronics Equipment Corporation (DEECO), hereinafter referred to as "the service".

1. Pickup Service

1.1. Our service exclusively provides pickup options for products purchased through our platform.

1.2. Customers are responsible for collecting their purchased items from the store and pickup schedule.

1.3. We do not offer delivery services for purchased items. Customers must arrange for their own transportation to collect their items.

2. Ordering Process

2.1. Customers can place orders through our platform and select the pickup date and time during checkout.

2.2. Orders will be prepared for pickup at the specified pickup date and time upon completion of the purchase.

3. Payment

3.1. Payment for orders is accepted only via in-person payment at the store.

3.2. We do not support online payment methods or accept payments through our website or any other online channels.

4. Pickup Schedule

4.1. The pickup schedule, including available pickup date and time details, will be communicated to customers upon order confirmation.

4.2. Customers must adhere to the agreed-upon pickup schedule to collect their items promptly.

5. Cancellation and Refunds

5.1. Orders cannot be canceled or modified once the order status is completed.

5.2. Refunds are not provided for orders that have been confirmed and paid for.

5.3. In the event of an order cancellation, any points added to the user's account upon order placement will be deducted from the user’s account. This includes both discount points and redeemed points that were added at the time of purchase.

6. Liability

6.1. We are not liable for any loss or damage to items once they have been collected by the customer from the store.

6.2. Customers are responsible for inspecting their items upon pickup and reporting any issues immediately.

7. Modifications to Service

7.1. We reserve the right to modify or discontinue the pickup service without prior notice or liability.

7.2. Any changes to the service will be communicated to customers through our platform or other appropriate channels.

8. Contact Information

If you have any questions about our Terms of Service, please contact us:

• Email: deeco_raon@yahoo.com
• Phone: 287331749

Account Levels and Downgrade Policy

Deeco Electronics offers various membership levels based on total purchases made by the user. These membership levels include Regular, Silver, Gold, and Platinum. Each membership level offers different benefits, such as extended pickup days, point redemption percentages, and point expiration periods. Below are the rules governing these account levels, including downgrade and deletion policies.

1. Regular Account

- Pickup Days: 1 to 2 days
- Points Expiration: Points expire if not used within two (2) months.
- Redeemable Points: 10% of total price.
- Downgrade Policy: Regular accounts are the default and do not downgrade.
- Account Deletion: If the account is not used within six (6) months, it will be automatically deleted from our system.

2. Silver Account

- Pickup Days: 1 to 4 days
- Points Expiration: A 20% deduction is applied to points every month. If not used for three (3) consecutive months, points will reset to zero.
- Redeemable Points: 30% of total price.
- Downgrade Policy: If the account is not used within five (5) months, it will be downgraded to Regular.
- Account Deletion: If the account is downgraded to Regular and remains inactive for six (6) months, it will be deleted.

3. Gold Account

- Pickup Days: 1 to 5 days
- Points Expiration: A 20% deduction is applied to points every month. If not used for four (4) consecutive months, points will reset to zero.
- Redeemable Points: 50% of total price.
- Downgrade Policy: If the account is not used within seven (7) months, it will be downgraded to Silver, and if Silver is also inactive for five (5) months, it will downgrade further to Regular.
- Account Deletion: If the account is downgraded to Regular and remains inactive for six (6) months, it will be deleted.

4. Platinum Account

- Pickup Days: 1 to 7 days
- Points Expiration: A 20% deduction is applied to points every month. If not used for six (6) consecutive months, points will reset to zero.
- Redeemable Points: 70% of total price.
- Downgrade Policy: If the account is not used within nine (9) months, it will be downgraded to Gold. If Gold is also inactive for seven (7) months, it will be downgraded to Silver. If Silver is inactive for five (5) months, it will be downgraded to Regular.
- Account Deletion: If the account is downgraded to Regular and remains inactive for six (6) months, it will be deleted.

Privacy Policy

This Privacy Policy outlines how Dee Hwa Liong Electronics Equipment Corporation (DEECO) collects, uses, and protects the personal information you provide when using our pickup service.

1. Information We Collect

1.1. When you place an order for pickup, we may collect personal information such as your name, email address, and phone number to process your order.

1.2. We may also collect information about the items you purchase and the pickup schedule you select.

2. How We Use Your Information

2.1. We use the information you provide to process your orders, communicate with you about your purchases, and provide customer support.

2.2. Your personal information may also be used for internal record-keeping and to improve our products and services.

3. Data Security

3.1. We are committed to ensuring that your personal information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

3.2. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

4. Disclosure of Information

4.1. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill orders.

4.2. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

5. Your Rights

5.1. You have the right to access, update, or delete the personal information we hold about you. You may contact us to request changes to your information.

5.2. You also have the right to opt-out of receiving marketing communications from us by contacting us or using the unsubscribe link provided in our emails.

6. Changes to This Policy

6.1. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

6.2. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our pickup service after the posting of changes constitutes your acceptance of such changes.

7. Contact Information

If you have any questions about our Privacy Policy, please contact us:

• Email: deeco_raon@yahoo.com
• Phone: 287331749